Returns, Exchanges & Refund Policy

1. Scope of Policy

This Returns, Exchanges & Refund Policy applies to all product purchases made through Traders Hari ("we," "our," or "us") via our website https://tradershari.com/. As a premier B2B footwear brand and wholesaler, we maintain clear guidelines to support our retail clients, distributors, and business partners.

2. Returns Policy

Due to the wholesale nature of our bulk transactions, returns are strictly limited to the following qualifying circumstances:

• Manufacturing Defects: Structural footwear damage, sole separation, incorrect stitching, or bulk material faults originating from production.
• Incorrect Delivery: Shipments containing product styles, sizes, or colors that do not match the approved Purchase Order or Invoice.
• Transit Damage: Significant outer case or product damage sustained during transport by our contracted logistics carriers.

All return claims must be initiated within 7 calendar days of receiving the shipment at your registered delivery address.

3. Exchanges Policy

We facilitate exchanges under the following conditions:

• Size or Style Swap: If you wish to exchange items for different sizes or alternative styles, requests must be submitted within 7 calendar days of delivery. Exchanges are strictly subject to stock and inventory availability.
• Return Condition: Items submitted for exchange must be completely unworn, in their original packaging, with all labels and tags intact, and in fully resalable condition. We cannot accept exchanges for items showing any signs of physical wear.
• Shipping Fees: For non-defective exchange requests, the buyer is responsible for both the return shipping charges and the shipping charges for the newly exchanged items.

4. Refund Policy

Once a return is received, inspected, and approved by our Quality Assurance team, refunds are processed as follows:

• Processing Window: Refunds or credit notes will be issued within 5 to 7 business days.
• Refund Methods: Approved refunds will be credited back via the original payment gateway or to the customer's registered bank account.
• Store Credits: Alternatively, customers may request store credit or a credit note to be applied against future wholesale purchases or B2B orders.

5. Order Cancellation

Orders may be cancelled under the following terms:

• Standard Catalog Orders: Free cancellation is permitted within 24 hours of order placement, provided the items have not yet been dispatched to our logistics carrier.
• Dispatched Orders: Orders already in transit cannot be cancelled. Refused shipments at delivery are subject to a 15% restocking fee plus reverse shipping freight costs.
• Custom Orders: Orders involving custom logo printing, packaging, or custom size runs cannot be cancelled once production has commenced.

6. Claim Submission Process

To file a return, exchange, or refund claim, please follow this process:

• Send an email to support@tradershari.com with the subject line containing your Order ID or Invoice Number.
• Include high-resolution photographs or video documentation showing the manufacturing defects, shipment mismatches, or issues.
• Our support team will review your claim and issue a Return Merchandise Authorization (RMA) with shipping instructions if approved.

7. Contact Information

For questions or assistance regarding returns, exchanges, or refunds, please reach out to us:

Traders Hari Customer Care
Building No. 1, Hathi Mandir Wali Gali,
Bathinda, Bathinda, Punjab - 151001, India
Email: support@tradershari.com
Phone: +91 63562 63218